Return & Exchange Policy
At Pick N Save, your satisfaction matters. If something doesn’t feel right about your order, we’re here to help make it better.
When Can You Return or Exchange?
You can return or exchange a product within 7 days of purchase, as long as it meets the following conditions:
- The item falls under our approved returnable categories
- You received the wrong item, size, color, or model
- The packaging is damaged, or the product isn’t as described
- You were charged incorrectly at checkout
To qualify, the item must be in its original packaging, unused, and in a resellable condition.
What Can’t Be Returned?
Some items, for health and hygiene or safety reasons, can’t be returned:
- Temperature-sensitive food items
- Perfumes, cosmetics, and undergarments
- Products with missing parts, accessories, or freebies
- Personalized or custom-made items
- Items purchased on discount or during promotions
- Products returned due to change of mind
Who Covers Return Shipping?
If you’re returning or exchanging an item, you’ll be responsible for the delivery charges unless the return is due to an error from our side (wrong or damaged item).
Refund Process
Once we receive and inspect the returned item:
- If approved, we’ll refund the amount or offer a credit note for future use (excluding any delivery charges).
- If you're exchanging, we’ll coordinate the delivery of the replacement item with you directly.
Warranty Support
Items like electronics, toys, and household products come with a check-on-delivery warranty. Please inspect them at the time of delivery. If there’s any visible fault or issue, let us know right away so we can assist.
Once the product is accepted, further warranty support (if applicable) may be handled by the respective brand’s service center. We’ll gladly guide you in that process if needed.
Need Assistance?
If you have any questions or concerns about a return or exchange, feel free to visit our store or reach out to our support team. We’re always ready to help and make your shopping experience smooth and stress-free.
Thanks for choosing Pick N Save — where your comfort and trust come first.
Return Product Inquiry